"got an error message saying something didn't work"
hmmm.
it takes hours to update from v 0.10.0 to v0.17.1 make sure your online and try again..
"If I use the reset option (shift key on startup) will that take me back to a fresh install state"
yes
hmmm.
it takes hours to update from v 0.10.0 to v0.17.1 make sure your online and try again..
"If I use the reset option (shift key on startup) will that take me back to a fresh install state"
yes